Frequently asked questions

$6.95 flat on orders of one or two items. Three or more items ship free, applied automatically at checkout — there is no code to enter. Club orders always ship free.

We dispatch within 1–2 business days. Standard delivery is 8–15 business days after that, and you get tracking by email when the parcel leaves.

See the country selector at checkout for the current list. Any import duties or taxes are the recipient's responsibility.

If it has not updated for 10 business days, contact us and we will chase it or send a replacement. We would rather resend than argue about it.

The stretch bracelets fit roughly a 6.5–8 inch wrist. The cord bracelets have a sliding knot and adjust to most wrists. If it does not fit, send it back.

Natural stone or glass beads depending on the piece, with plated metal charms and findings. The material is on every product page. We do not call plated metal sterling silver, and we do not call glass a gemstone.

You can, but it will shorten its life. Perfume, chlorine and prolonged water dull plated findings and can loosen the cord. Take it off for swimming and put it on after moisturiser, and it will last considerably longer.

No, and we will not pretend otherwise. Our jewellery is produced by established workshops that make beaded and plated pieces at this price point. What we control is which pieces carry our name, what we charge, and what we set aside.

No. We are a business that sells jewellery and sets aside a fixed amount per item for cat care. Your purchase is not a tax-deductible donation.

Each item funds 10 meals, and a set of three funds 30. That is a fixed amount set aside per item, divided by what a meal costs us to put down — not a percentage of profit that moves around with our costs.

None. We are not a fundraiser for someone else's charity — we buy the food and do the feeding ourselves, and publish the receipts. Here is why we chose the harder version.

No. Our first feeding session has not run, and we publish that status — including the zeroes — on our impact page. Contributions accrue and are held until there is a session to spend them on.

You should not, on our say-so. This category is full of stores printing large meal counts and never showing a receipt. What we can offer is that our impact page publishes the unflattering version first, and it currently reads zero. If you would rather wait until there is a receipt to look at, that is an entirely reasonable thing to do.

On the Bracelets + Updates tier: two surprise bracelets a month, each in its own cotton pouch, with a story card, plus the monthly note. Shipping is free every month.

The same membership at the same price with nothing posted to you. No beads, no pouch, no postage — so more of what you pay goes on food. You still get the monthly note with the same receipts.

Yes. Paying for the year is $299.50 instead of $359.40 — ten months paid for twelve delivered, so two months free. That works out at $24.96 a month.

One click, from the link at the bottom of any club email. No phone call and no retention script. You can also skip a month instead of cancelling outright.

Not on the club — the surprise is the point, and it is how we keep it at this price. If you want to choose, buy from the shop instead.

Yes — from $25 to $200, delivered by email with no expiry date. It can be spent on anything in the shop, the club included. The cat-care contribution is set aside when the card is spent, on whatever it buys.

Yes — 30 days, unworn, full refund of the item price. See returns & exchanges for the detail. For hygiene reasons we cannot take earrings back unless they are faulty.

Send us a photo and we will replace or refund it. You will not need to post a broken bracelet back to us first.

If you cancel before dispatch, the contribution is cancelled with the order. If you return an item after that month's contributions have already been spent on food, we absorb it — we do not claw it back out of the operation.